Membership Coordinator

Membership Coordinator



Date Ending

December 12, 2019

Job title: Membership Coordinator 

Reporting lines:  Reports to the Operations Director 

Hours: Monday – Friday (9am – 5pm) 

Location: Canary Wharf, London (with some travel in the UK / Internationally) 

Salary: £27,000  

Application deadline:  Email by 5pm on Thursday 12 December 

About BESA: BESA, the British Educational Suppliers Association, is the only trade association covering the entirety of the UK educational suppliers sector. It has an 86-year heritage serving the UK education sector, and represents over 300 educational suppliers in the UK, including manufacturers and distributors of equipment, materials, books, consumables, furniture, technology, ICT hardware and digital-content related services to the education market. Combined, they generate upwards of £2 billion of revenue each year.  

BESA offers unparalleled support, research, events and advice on both UK and International markets, and the future of the education suppliers industry.  BESA founded the BETT Show in 1985, the Education Show in 1991 and the Education World Forum in 2011 and currently has over 40 education start-ups in its “Launchpad” programme. 

About the role: 

This role requires the undertaking of membership recruitment and retention campaigns, often being the first port of call for membership enquiries, proactively engaging with non-members in a targeted manner and working closely with the Operations Director to ensure that key membership KPIs are delivered. 

Detailed duties and responsibilities:

  • Working with the Operations Director to ensure the active growth of BESA’s membership body, Launchpad companies and EdTech Exchange members – proactively contacting non-members and holding meetings / calls / attending events to encourage them to sign up 
  • Managing the pipeline of potential new members and reporting on likely outcomes to directors 
  • Coordinating the membership application and renewals process including upselling of Launchpad companies into full membership 
  • Being the first port of call for member queries when they emerge, especially relating to the application process 
  • Scrutinising membership applications and making recommendations on whether a company meets our membership criteria 
  • The development and maintenance of a market-map of all member, lapsed member and non-member education suppliers and EdTech companies in the UK including an accurate contact list to enable membership recruitment drives
  • Supporting the Commercial Director and Events team in the sale of additional services to members as required, to include exhibition space, sponsorship packages, training and events
  • Using social media to engage with members, working with the comms and marketing team
  • Drafting of Member News pieces for the website, and other publications where required
  • Working with the Engagement Manager to ensure the CRM is kept continually up to date
  • Negotiating group discounts for members on certain products / services
  • Development of bespoke PowerPoint presentations for use by the senior leadership team
  • Delivering the Company Presentation to stakeholders, as required
  • Assisting in both UK and International events as required, with a particular focus on member engagement 
  • Assisting with general office administration on an ad hoc basis as required by managers and directors 

  What you have to offer: 

  • Outstanding sales skills and a proven track record in a similar role 
  • Excellent presentation skills and telephone manner with the confidence to engage with a wide range of companies, often with individuals at a senior level 
  • Excellent interpersonal skills with the ability to communicate effectively at all levels, both internally and externally 
  • Strong organisational skills, with an ability to juggle multiple tasks under pressure
  • First class customer service skills
  • Ability to write clearly and persuasively 
  • Experience in use of databases, PowerPoint, Word, Outlook and Excel 
  • Personable, engaging individual with the ability to add value to the overall team effort 
  • Enthusiastic and committed to achieving both individual and organisational goals, demonstrating a clear understanding of BESA and what it is trying to achieve 
  • Educated to degree level, or equivalent work experience 

The package: 

  • Competitive salary 
  • Pension scheme 
  • 25 days holiday plus bank holidays 
  • The role is a permanent position with a three-month probationary period 

Estimated start date: Immediate, although notice periods are fully taken into account. 

Other details: Applications will only be considered when accompanied by a covering letter outlining your interest in the role, and why you would like to work at BESA.  

For all queries relating to the job specification, please contact BESA Operations Director Julia Garvey