MIS Support Specialist (Secondary)

MIS Support Specialist (Secondary)



Date Ending

January 6, 2022

Contract: Permanent – fulltime at 37 hours per week, 52.142 weeks per year

Salary: Band 4: FTE £28,000 – £32,000 p.a.

Location: Home based, with the potential to work up to 2 days in the Head Office – Stevenage, if desired


Do you have experience of secondary school MIS systems, such as Arbor, Bromcom or SIMS?

Are you looking to further develop your career in a supportive and forward-thinking MIS support team?

Would you like to work for an organisation that upholds its moral purpose and embodies its core values?

If you’ve answered yes then we’d like to hear from you.


Due to the introduction of a new multi-supplier Management Information System (MIS) framework and continued growth, the HFL Data Management Services team are looking for a dynamic and proactive individual to join the team as an additional MIS Support Specialist (Secondary).    


The role will specialise in support for secondary phase schools and settings. Supporting the DMS team to provide high quality support and advice to a wide range of school and education staff in the use and implementation of MIS processes, including SIMS, Arbor, Bromcom and ScholarPack.


Previous experience of school MIS systems (such as Arbor, ScholarPack or SIMS) is essential, with Bromcom experience an advantage.  We are particularly looking for candidates familiar with secondary school functionality. Service desk experience of providing software support to customers would also be an advantage, but full training will be provided for the right candidate.

The successful candidate will have excellent communication skills, be highly organised with great attention to detail. Have a passion for delivering a great service to the customer whilst being patient and understanding of the challenges faced by staff in schools. Be willing to learn and maintain continuous professional development in line with the supported MIS in order to deliver quality support along with comprehensive training and consultancy.    

This opportunity is ideal for someone to develop their career and broaden their depth of knowledge and experience within a supportive and friendly team.


The team are currently working remotely due to Covid-19, however following this following this you will have the opportunity to work in the office for a maximum of 2 days per week, if desired. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.


For an informal chat and to find out more about this opportunity, please contact Jen Readings, Head of Data Management Services, at jennie.readings@hertsforlearning.co.uk


If you’re ready to apply, download and complete the HfL application form along with the supporting statement, explaining how you meet the requirements of the job outline, and the equal opportunities form. Once completed, please submit the forms in a word format to hfl.recruitment@hertsforlearning.co.uk

HfL Application Forms

As part of our move towards eradicating unconscious bias within the recruitment process, we ask that you follow the guidance stated in the application forms.

For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above.

We would love to hear from you.

Closing Date:   Thursday 6th January 2022 at midday                          

Telephone Interviews: Thursday 13th January 2022

Interview Date*:  Tuesday 18th January 2022                          

*Please note that the interviews will be taking place remotely.

HfL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

HfL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Black Lives Matter statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HfL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010.

To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.

Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.