Service Delivery Coordinator – Herts for Learning

Service Delivery Coordinator – Herts for Learning



Date Ending

June 9, 2022


Contract: Permanent Full time (Part-time will be considered)

Salary: Band 4 (£30,000)

Location: Hybrid working with 2 days per week (or more if necessary for the delivery of the projects) in our Head Office in Stevenage, Hertfordshire, with the remainder as remote working.


Are you passionate about optimising service delivery, which transforms children’s education? Are you looking to be part of the next challenging yet exciting strategic phase of a social enterprise?


Herts for Learning is looking for a Service Delivery Coordinator who will play a critical role in improving fulfilment of work delivery and managing team capacity at schools across Hertfordshire and beyond. The right candidate will also coordinate transformation projects to drive their delivery.  


You need to have strong organisational and project planning skills, proven experience in data analysis including working and validating large datasets, as well as the ability to use Excel to analyse, summarise and present data. You have strong interpersonal skills with the ability to support, challenge, build connections and advise senior stakeholders.


If you feel passionate about analysing and using data to create efficiencies, as well as building enthusiasm and momentum within the organisation to create change, please contact Reem Al Rasheed who would be happy to chat to you by email via Lauren.phipps@hertsforlearning.co.uk


As there is a home working element to this role, you will need to ensure you are equipped for home working.


Job Outline – Service Delivery Coordinator

How to Apply

To apply, email hfl.recruitment@hertsforlearning.co.uk with a detailed CV or the HfL application form (available to download from the HfL website) along with a cover letter to include responses to the following questions/scenarios:

  1. What do you think are the three best qualities that great data analysts should have?
  2. What was the most extensive data set you’ve worked with previously?
  3. Give us two examples of times where you had to provide advice or convince senior leaders of an approach in your organisation. 


As part of our move towards eradicating unconscious bias within the recruitment process, we ask that you follow the guidance stated in the application forms.

For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above.

We would love to hear from you.

Closing Date:   12 noon on Thursday 9th June 2022                    

Interview Date*:  Week commencing 20th June 2022                     

*Please note that the interviews will be taking place in-person.

We are committed towards becoming an anti-racist organisation, and our recruitment statement is set out below in support of this.

HfL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

HfL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Black Lives Matter statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HfL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010.

To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.

Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.