Training Events Administrative Manager (HFL1518)
Band 5 – FTE £32,000 - £35,000 p.a.
October 27, 2023
Are you an experienced Administration or Customer Services Manager? Do you have a grounding in delegate management or training delivery? We are looking for a skilled team leader to join the Training & Events department.
The Training Events Administration Manager will be responsible for managing a team of Event Coordinators to ensure the successful delivery and administration of our comprehensive Continued Professional Development (CPD) training programme. They will be responsible for allocating relevant support for each event and ensuring key performance indicators (KPIs) are achieved. A key focus of this role will be to standardise the delivery of high-quality customer services for internal and external clients. The role would suit candidates with previous delegate management experience as well as those with customer service or senior administration experience.
If you have the skills and expertise to support the Event Co-ordinators to deliver high quality training logistics, administration, and customer service, then we would like to hear from you.
Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. This consists of working on-site across various training venues, remote working and up to 2 days per week in our Head Office in Stevenage, Hertfordshire. The ability to reach different locations by car will be essential for this role. If you drive, then a full driving licence and appropriate car insurance will be required. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.
Benefits: a generous employer pension contribution, 28 days annual leave plus bank holidays (rising to 31 days after five-years) or the equivalent paid for Term Time employees, family-friendly policies, hybrid working, paid mileage, a cycle to work scheme, onsite charging points for electric vehicles, access to mental health and wellbeing support, company performance bonus, professional development opportunities, benefit schemes for discounts and cashback offers, and more.
Would you like to know more information about this opportunity? If so, further information can be found in the job outline. You can also contact Gabi Gutteridge who would be happy to chat to you on 01438 567884 or email email@example.com
To apply, email firstname.lastname@example.org with a detailed CV along with a cover letter to include responses to the following questions:
- Please outline what you believe represents outstanding customer service.
- Please provide an example where you have negotiated or influenced either a team or stakeholder to meet a business priority, what did you do? what was the outcome?
- Describe a situation where you implemented, improved, or transformed a structure, system, approach, or process – please share how you came to identify the need for improvement, what you did, and the outcome you achieved.
As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms.
For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above. We would love to hear from you.
Closing Date: 27 October 2023 midday
Interview Date process
1st stage screening interview MS Teams: Thursday 2 November 2023
2nd stage F2F in Stevenage: Thursday 9 November 2023
We are committed towards becoming an anti-racist organisation, and our recruitment statement is set out below in support of this.
HFL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
HFL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HFL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010.
To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.
Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.