News

New platform support, features and awards

NetSupport releases new version of its IT Asset Management solution

London, UK – September 2017 – NetSupport is pleased to announce the latest update to its award-winning IT Asset Management solution, NetSupport DNA: version 4.5 – Corporate and Education Editions.

With features designed to save schools and enterprises time and money whilst increasing productivity, ensuring reliability and adding security to their IT systems, the new release includes a whole host of new tools and added support, making it the ultimate monitoring and IT management solution on the market – backed by multiple awards including ‘Best of Show’ at ISTE 2017.

Having extended its support to include iOS and Chrome as well as enhancing Mac OS X, both the Corporate and Education Editions of NetSupport DNA can now monitor and support users in a multi-platform environment. From real-time monitoring to internet metering and safeguarding tools including keyword alerting (education edition only), technicians can now gain a complete overview of all activity – regardless of platform – and gather data on how their technology is being used which will aid informed decision making in the future.

 New user management features are also included to provide maximum flexibility and help save time. A time-based summary of all activity by a specific user, PC or department (presented in a chronological view), shows technicians what time the logon session began and ended, as well as what applications were used and when, plus internet usage – over a set time period.  This time-saving feature means that technicians now don’t have to look at each area separately and can instead see all the information at a glance in one location.

Meanwhile, ‘Profiles’ can now be used to apply specific settings to different groups of devices or users (e.g. department level). This means dedicated settings (such as internet access, print metering and much more) can be applied to specific departments e.g. the Marketing team to allow them access to Facebook.

Furthermore, it’s now even easier to navigate to different views using ‘bookmarks’; boost security, with multiple log-ins being denied; check network health in real-time with performance data such as CPU and memory usage displayed in Explorer mode – and support communication with ‘locate user’ features, allowing staff members that do not have the NetSupport DNA Console installed to find and contact other users in the organisation.

Within the Education Edition, to help support school safeguarding, a keyword and phrase monitoring feature is already included that sends alerts to the appropriate safeguarding member of staff to review and follow up on. Now, when a safeguarding keyword is copied, typed or searched for across the network, NetSupport DNA enables active webcams (this feature is turned-off by default) to capture an image of the user – in addition to logging the event and providing a recording and screen shot of the incident. This helps schools to identify the person activating the keywords and enables them to react to events more quickly.

In addition to students being able to report their concerns from any school PC to a trusted member of staff, teachers can also “Add a Concern” where they are verbally told of a student’s problem. Not only does this help to stop any incidents recorded onto pieces of paper from going missing, but it helps prevent the concern being forgotten about or not being reported/recorded in the correct manner.

Commenting on this new release, NetSupport’s Managing Director, Al Kingsley, said: “With this update to both the Corporate and Education Editions of DNA, we’re giving organisations the ability to monitor and support users across a multi-platform environment, which is a huge benefit for those operating a range of technologies on site; allowing them to see all activity and apply profiles to groups and departments to boost efficiency even further.”

To learn more about NetSupport DNA v4.5, or to download a free 50-PC trial copy, visit www.netsupportdna.com where product video tours and a range of supporting resources are also available.

About NetSupport
Headquartered in the UK and with a 28-year development pedigree, NetSupport is an award- winning developer of IT Asset Management, ITIL Service Desk, Classroom Management, Desktop Security and Desktop Alerting software.

NetSupport solutions and their derivatives are sold worldwide and enjoy market-leading status in many countries. This year, NetSupport DNA not only won ‘Best of Show’ at ISTE 2017, but was also a finalist in the GESS Education Awards 2017; achieved finalist status in the Education Resources Awards 2017 and Network Computing Awards 2017; as well as both the Corporate and Education Editions of the product being shortlisted at the National Technology Awards 2017.

For more information about NetSupport, visit www.netsupportsoftware.com.

Press Contact: Katie Hall, Marketing and Communications Manager

Email: k.hall@netsupportsoftware.com

Tel: 01778 382270