2nd Line Service Desk Adviser (Data Management Services) – Herts for Learning

2nd Line Service Desk Adviser (Data Management Services) – Herts for Learning


Band 4 – FTE £25,000 p.a. (plus excellent pension scheme and benefits)

Date Ending

June 20, 2022

Contract: Permanent, part time at 22.2 hours per week (FTE 0.6) (3 working days to be agreed), 52.142 weeks per year


Salary: Band 4 – FTE £25,000 p.a. (plus excellent pension scheme and benefits)


Location: Remote working with an opportunity to work up to 2 days per week in our Head Office in Stevenage, Hertfordshire if desired.


Do you have experience of school MIS systems, such as Arbor, Bromcom ScholarPack or SIMS?


Are you looking to further develop your career in a supportive and forward-thinking team?


Would you like to work for an organisation that upholds its moral purpose and embodies its core values?


If you’ve answered yes then we’d like to hear from you.


Due to the introduction of a new multi-supplier management information systems (MIS) framework and continued growth, we are looking for a dynamic and proactive individual to join our enthusiastic and dedicated Service Desk team team as an additional Service Desk Adviser.


The team are committed to providing high quality support and advice to a wide range of school and education staff, in the use and implementation of MIS processes. In this role you will be responding to and resolving support requests within the relevant Service Levels. You will also be supported with continuous professional development to ensure you have a good understanding of the specific requirements of the MIS solutions we support.

The successful candidate will have excellent interpersonal skills, an authentically customer centric and positive attitude, a passion for delivering a great service to the customer is vital, and an understanding of the challenges faced by staff in schools. 

Previous experience of school MIS systems (such as Arbor, ScholarPack or SIMS) is essential, with Bromcom experience an advantage.  Service desk experience of providing software support to customers would also be an advantage, but full training will be provided for the right candidate.

This opportunity is ideal for someone who wants to work in an organisation that genuinely improves our community and our society and will have a growth mindset. That is, they will enjoy being challenged, getting feedback and support whilst learning and growing within a high functioning team.

Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. This consists of, remote working and, if desired, up to 2 days per week in our Head Office in Stevenage, Hertfordshire. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.


Want to know more about this opportunity, please contact Jackie Kirk via email at Jackie.Kirk@hertsforlearning.co.uk.


2nd Line Service Desk Adviser (DMS) – Job Outline

How to Apply

To apply, email hfl.recruitment@hertsforlearning.co.uk with a detailed CV along with a cover letter to include responses to the following questions:


  1. What do you think great customer service looks like in a team providing MIS support to schools, settings and trusts?
  2. Briefly outline your relevant skills and experience to the role
  1. How will your values align with HfL’s and make you a great fit for our business?


As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms.

For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above.

We would love to hear from you.

Closing Date:  Monday 20th June 2022 at midday   

Interview Date:   w/c 27th June 2022 via Microsoft Teams

We are committed towards becoming an anti-racist organisation, and our recruitment statement is set out below in support of this.

HfL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

HfL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HfL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010.

To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.

Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.