2nd Line Service Desk Adviser (Data Management Services)

2nd Line Service Desk Adviser (Data Management Services)



Date Ending

September 30, 2021


Contract: Permanent, fulltime at 37 hours per week (flexible working patterns considered)


Salary: Band 4 – £25,000 p.a. (plus excellent pension scheme and benefits)


Location: Hertfordshire. Currently remote due to Covid-19.Post Covid-19 there will be an opportunity to work up to 2 days in the Head Office in Stevenage (if desired) with the remainder as remote working.


Do you have experience of school MIS systems, such as Arbor, Bromcom ScholarPack or SIMS?


Are you looking to further develop your career in a supportive and forward-thinking team?


Would you like to work for an organisation that upholds its moral purpose and embodies its core values?


If you’ve answered yes then we’d like to hear from you.


Due to the introduction of a new multi-supplier management information systems (MIS) framework and continued growth, we are looking for a dynamic and proactive individual to join our enthusiastic and dedicated Service Desk team team as an additional Service Desk Adviser.


The team are committed to providing high quality support and advice to a wide range of school and education staff, in the use and implementation of MIS processes. In this role you will be responding to and resolving support requests within the relevant Service Levels. You will also be supported with continuous professional development to ensure you have a good understanding of the specific requirements of the MIS solutions we support.


The successful candidate will have excellent interpersonal skills, an authentically customer centric and positive attitude, a passion for delivering a great service to the customer is vital, and an understanding of the challenges faced by staff in schools. 


Previous experience of school MIS systems (such as Arbor, ScholarPack or SIMS) is essential, with Bromcom experience an advantage.  Service desk experience of providing software support to customers would also be an advantage, but full training will be provided for the right candidate.


This opportunity is ideal for someone who wants to work in an organisation that genuinely improves our community and our society and will have a growth mindset. That is, they will enjoy being challenged, getting feedback and support whilst learning and growing within a high functioning team.


The team are currently working remotely due to Covid-19, however following this following this you will have the opportunity to work in the office for a maximum of 2 days per week, if desired. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.


If you want to know more about this opportunity, please contact Tracy House via email at Tracy.House@hertsforlearning.co.uk


If you’re ready to apply, download and complete the HfL application form along with the supporting statement, explaining how you meet the requirements of the job outline. Once completed, please submit the forms to hfl.recruitment@hertsforlearning.co.uk


For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above.


We would love to hear from you.


Closing Date: 30th September 2021 at midnight

Telephone Interviews: 11th October 2021      

Interview Date*: 18th October 2021

*Please note that the interviews will be taking place remotely.

Additional Information