Account Manager- Show my Homework 

The Company

Show My Homework is the fastest growing company in the education technology sector. Recognised by BETT (the world’s leading learning technology showcase) for ‘Innovation in ICT’, our product is unrivalled in the marketplace and as a result we are rapidly expanding. This is an amazing opportunity to join a business that is in the relatively early stages of growth, yet has already built a dazzling reputation in the industry.

We are looking for an individual not just to carry out the duties laid out in the job description, but who will become a dedicated and valued member of our team and grow with the company.

There is fantastic scope for career development and great financial rewards – you just need to demonstrate commitment, a fantastic work ethic and a willingness to go above and beyond.

Job Description

Primarily your job will be to ensure we retain our customers and build strong relationships with our schools.  Your responsibilities will include: –

• Engagement across the school to ensure you maintain at least 75% engagement
• Contacting schools regularly to ensure they are getting the best out of our products
• Generating revenue from renewing licences and upselling to new products
• Quoting and negotiating with schools
• Onboarding new schools every week
• Handling up to 250 accounts
• Speaking to schools regularly by via phone and email. Occasional school visits.
• Using and maintaining Salesforce (CRM system)
• Generating a high volume of calls and email communications
• Building rapport with school data managers

Requirements

• Graduate (calibre)
• Intelligent and driven
• Very strong verbal & written skills
• Organised with good attention to detail
• Proficient in IT

Business Skills & Behaviour

Communication skills

• Written: Excellent written English (style, grammar, spelling)
• Face to Face: Professional, confident and knowledgeable when meeting clients face to face
• Phone: Well-spoken and clear. Professional, helpful, friendly phone manner. 
• Able to handle difficult conversations with customers
• Excellent listening skills using empathy and understanding
• Negotiation skills – basic level

Planning & Organising

• Multi-tasking
• Excellent administration
• High level of attention to detail and a good memory

Problem Solving

• Identifying opportunities for improvement, and taking ownership of implementation

Attitude

• A positive approach – presenting solutions, not problems
• Being flexible and adapting to change
• Staying calm and organised under pressure
• Taking ownership of the client relationship and going above and beyond where necessary 

Benefits

• Training and progression plan within Account Management
• 25 days holiday
• Perkbox Employee Benefits
• Employee Pension Scheme
• Beers on a Friday
• Lunch on the company once a month
• Tea, coffee and fresh fruit every day