Administrative Business Partner – HFL Education

Administrative Business Partner – HFL Education


Band 4 – FTE £23,500 per annum

Date Ending

December 14, 2022


Contract: Permanent

Hours: Fulltime at 37 hours per week

Salary: Band 4 – FTE £23,500 per annum

Location: Hybrid working consisting of remote working and a minimum of 2 days per week in our Head Office in Stevenage, Hertfordshire.

Are you passionate about delivering outstanding customer service?

Do you have strong administration, organisational and communication skills?


Are you passionate about raising children’s potential?

If the answer is yes, why not come and join the Admin and Business Support team which is dedicated to delivering an outstanding service to new and existing customers

In this role you will support a team of advisors delivering education services to schools and settings. Working in collaboration with the Director of service and their management team, you will provide proactive administration support implementing systems and processes to deliver operational efficiency. 

You will also be required to support our growth strategy by supporting the sales of key products and services to new customers. 

We are seeking a dynamic and proactive individual with excellent interpersonal skills and relationship building skills.  You will have credible organisation and planning skills to help drive these key initiatives and meet deliverables.  You will also be customer centric with a passion to delight all customers.


If you want to be a part of our Admin and Business Support team where you can use your skills to make a positive difference, then please get in touch.

Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. This consists of remote working and a minimum of 2 days per week in our Head Office in Stevenage, Hertfordshire. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.


Benefits: we offer a generous employer pension contribution, 28 days annual leave plus bank holidays (rising to 31 days after five-years) or the equivalent paid for Term Time employees, family-friendly policies, hybrid working, paid mileage, a cycle to work scheme, onsite charging points for electric vehicles, access to mental health and wellbeing support, company performance bonus, professional development opportunities, benefit schemes for discounts and cashback offers, and more.


Would you like to know more information about this opportunity? If so, further information can be found in the job outline. You can also contact Sandra Guerreiro who would be happy to chat to you, please email Sandra.Guerreiro@hfleducation.org  and state your contact number.

How to Apply

To apply, email hfl.recruitment@hfleducation.org with a detailed up-to-date CV along with a cover letter to include responses to the following questions:

  1. What does outstanding customer service mean to you and what role should technology play in delivering customer service?
  2. Please detail two of your strongest skills or talents and how you would apply them to the role. Conversely, what skills do you feel you may need to develop within this role?
  3. Describe a situation where you improved a process, system or approach, or process. How did you identify the need for improvement, what did you do, and what was the outcome you achieved?


As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms.

For recruitment queries, our Central Recruitment Team can also be contacted on the HFL Recruitment email address above.

We would love to hear from you.

Closing Date:  Wednesday 14th December 2022 at 9am

Interview Date:  Monday 19th December 2022 at our Head Office in Stevenage

This job advert may close as soon as sufficient applications have been received. To make sure you do not miss out on this great opportunity, please submit your application as soon as you can.

We are committed towards becoming an anti-racist organisation, and our recruitment statement is set out below in support of this.

HfL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

HfL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-Racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HfL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010.

Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.

To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.