Digital Engagement Officer – Havering Education Services

Digital Engagement Officer – Havering Education Services


Grade 7- £35,751-£39,867pa

Date Ending

March 28, 2022


We are looking for a passionate, experienced and excellent digital communicator to shape and deliver engaging content, and maximise our impact through our digital channels, including social media. The ideal candidate will be a confident writer, editor and digital media expert who’s equally capable of contributing in a significant way to our digital engagement strategy. This will involve the ability to identify and exploit emerging digital technologies and generate new and engaging content appropriate to our customers and service users.


About Us

‘HES’ – Havering Education Services is the London Borough of Havering’s commercial brand of support services to education establishments and a leading provider of services and training to schools in the East of England. Our brand is a federation of distinct and integrated business units spread across the Council’s directorates. Our offer to schools and settings is extensive, includes the following areas:

  • Consultancy on leadership and governance
  • School Improvement Services
  • Finance and MIS support and consultancy
  • HR and Payroll Services
  • Catering Services
  • Pupil and Staff Wellbeing Services
  • Brokering and procurement of externally sourced services

We are a dynamic local authority education trading entity and we continue to evolve our way of working in order to further expand our customer base, grow revenue streams and enhance customer focus, service and delivery. Our mission is to become the provider of choice for services and training to schools and the early year’s sectors in London and South East England and to achieve strong financial outcomes.


About Havering

Havering is London’s most easterly Borough, Havering is rich in heritage, with the highest proportion of older people in London as well as a fast-growing younger population.

Romford is a major sub-regional centre with a large retail and nightlife economy. It is one of the oldest market towns in South East England. Other significant centres in Havering include Hornchurch, Upminster and Rainham.

As well as many towns and villages Havering has a wealth of open space, from the riverside marshes and wildlife habitats in Rainham, to over a hundred parks and open spaces.

Havering is well connected into the Capital by rail and by the District Line and abuts the M25. From 2018, Havering will be served by 3 Crossrail stations at Romford, Gidea Park and Harold Wood.

Transport links, vibrant shopping centres, open green spaces and good schools makes us a very attractive place to live, with a growing population.


About the Job

Based within our Commercial Business Unit, reporting into the Marketing and Communications Manager, the post holder will act as the ‘Digital Lead’ and help drive forward and improve digital content development, engagement and impact with service users and customers across a diverse range of digital channels and platforms.   The role is responsible for managing all our digital touch points and online platforms in order to optimise customer journeys and engagement.  The role will help drive forward strategic and innovative digital content development and impact across our portfolio of services.


About You

You should be a passionate and confident digital communicator. Confident writer, editor and digital media expert with demonstrable experience in maximising impact through digital channels.

You should have a proven track record, backed up by a digital portfolio of your body of work/projects. You must be able to evidence your effectiveness and impact in current or previous work settings in achieving agreed organisational objectives.

You should be highly skilled and experienced in digital marketing and communications, to include content development and delivery across website, email, social media, Google Ad Words, SEO and Google Analytics.

You should be an effective collaborator and a team-oriented individual and be able to work independently with minimal supervision.  Excellent interpersonal and communication skills and the ability to manage complex and varied stakeholder relationships effectively and simultaneously to achieve project outcomes is a prerequisite for this position.

Experience and understanding of the education services market and knowledge of how to effectively engage with schools and settings will be advantageous for the successful candidate. 

Experience in e-learning content creation and knowledge of authoring tool used in building e-learning courses will be advantageous.

Our ideal candidate is someone who constantly seeks improvement, both in themselves and in their team. Is willing to test and learn from new approaches and is intellectually curious. Focuses on solutions and seeking to make a positive difference.


Additional Information

For an informal discussion about this post, please contact Michelle Wackett, Marketing and Communications Manager, michelle.wackett@havering.gov.uk.

The closing date for the receipt of applications is Monday 28th March 2022. We anticipate that interest in this job will be high and we therefore reserve the right to close the vacancy early.

Shortlisted candidates will be notified during the week commencing Monday 28th March 2022.

How to Apply