Operational Support and Customer Liaison Officer

Operational Support and Customer Liaison Officer


£27,978 - £31,044

Date Ending

July 28, 2021

‘HES’ – Havering Education Service (www.hes.org.uk) is the London Borough of Havering brand for providing and brokering services to the education sector. Our portfolio of services spans all the directorates of the Council (25 service departments/teams). Together we support 200 + schools and academies and 340+ early years providers in Havering and out of borough.

‘HES’ is one of the most commercially orientated and experienced public sector provider of professional, business and support services to schools and other education providers  across London and the South East.  We’ve been finalist and/or won several national accolades including the coveted UK Customer Experience Awards (‘CXA’19), Education Resources Awards (era 2019),Education Investor Awards (2019).

About the Job

An opportunity has arisen for a suitably qualified and experienced person to join the central Commercial Services Team that facilitates and coordinates commercial operations and customer journeys across ‘HES’. This role is key in delivering a high level of positive customer engagement, support and responsiveness to both internal service departments and customers.

The role is the primary point of contact for internal service providers, customers and service users in ensuring they experience seamless and smooth access and utilisation of the education services portal – www.hes.gov.uk . The Portal is the secure public gateway/platform via which schools and settings purchase services and training and view communications.

About You

We are looking for a confident, highly motivated and customer focused individual who will join the Commercial Business Team in providing outstanding service and support to both internal traded services teams and our external customers.

You should have current or past experience in a customer-facing role, preferably in an income generating service area/environment.

It is essential that you possess excellent IT skills, especially in using web-based systems and applications. You should be very confident in editing web-based content and supporting users of such systems.

You should be highly reliable and possess the work ethos of ‘nothing is ever any trouble’ to meet the needs of internal and customers.

Experience and understanding of the education services sector, especially an understanding of the range of services schools purchase will be advantageous.

Please note this role will be performed remotely (subject to change) with occasional requirement to attend meetings and training within Havering.

For an informal discussion about this post, please contact Sarah Hales (Commercial Support and Relationship Manager) on 01708434915. 

The closing date for the receipt of applications is Wednesday 28th July 2021. We anticipate that interest in this job will be high and we therefore reserve the right to close the vacancy early.

Shortlisted candidates will be notified during the week commencing 2nd August 2021.

Interviews are provisionally scheduled to take place on Wednesday 11th August 2021.

Apply here Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770.

Additional Information

The London Borough of Havering is a Disability Confident employer. Candidates who declare that they have a disability in accordance with the Equality Act 2010 and meet the essential criteria as specified in the Job Profile will be guaranteed an interview.

Priority consideration on all advertised roles will be given to London Borough of Havering Redeployees.

The London Borough of Havering is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects staff and volunteers to share this commitment. 

Please be aware that a Disclosure and Barring Scheme (DBS) check will be required for any position with access to these groups under the provision of the Rehabilitation of Offenders Act 1974.

In addition, the Authority reserves the right  to request employees undertake a basic disclosure check (Disclosure Scotland) where required for the role this includes  anyone who has access to (or information obtained directly from) a government database, or has a GCSX account. These posts will be required to have a Basic Disclosure Scotland check as per the requirements of BPSS (Baseline Personnel Security Standards).

Should you require any help or advice with your online application, please contact the Recruitment Help Desk on: 01708 432770.