Technician x 2
Up to £21,000 p.a (dependant on experience) plus annual performance bonus
Contract: Permanent – 37 hours Monday to Friday only, 52 weeks per year (Term time plus will also be considered)
Location: Hertfordshire. Flexibility required to work across educational settings in Hertfordshire. Post Covid-19 there will be an opportunity to work up to 2 days in the Head Office in Stevenage with the remainder as remote working.
Are you tech savvy and know how to maintain and install both software and hardware?
Can you offer IT support to a novice without using technical jargon?
If this sounds like you, then you may be interested in this role.
The role involves supporting schools in Hertfordshire both onsite and via the Service Desk helpline. When supporting schools onsite, you will be travelling around Hertfordshire to provide a range of ICT support services on weekdays, within business hours (i.e. 9am – 5pm).
On the Service Desk you will be providing high quality support via telephone, email and the ICT Service Desk Portal. Accurately logging requests and incidents, ensuring they resolved in a timely manner or escalated to senior colleagues if appropriate. This is currently taking place remotely due to Covid-19.
We are seeking a proactive individual who is keen to learn about new technologies, likes to solve problems, and is willing to be exposed to technical issues and equipment from the get go. This is a customer facing role which requires attention to detail, excellent troubleshooting techniques and exceptional customer services skills.
Previous technical experience would be beneficial, however for the right candidate full training is available.
The team are working remotely where possible to support their schools and when required, providing onsite support to their schools in line with Government guidelines. Therefore the ability to reach different locations by car will be essential. If you drive then a full driving licence and appropriate car insurance will be required. Also as there is a permanent home working element to this role, you will need to ensure you are equipped for home working.
If you have any queries or want to know some more about this opportunity, please contact Bharat Desai on Bharat.Desai@hertsforlearning.co.uk
Ready to apply…
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Please note interviews will be held remotely.
This job advert may close as soon as sufficient applications have been received. To make sure you don’t miss out on this great opportunity, please submit your application as soon as you can.
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