Training Co-ordinator (Governance) – Herts for Learning
Band 3 - up to FTE £22,000 p.a plus excellent benefits (Salary dependent on experience)
June 20, 2022
Contract: Permanent – Fulltime at 37 hours over 5 days per week.
Salary: Band 3 – up to FTE £22,000 p.a plus excellent benefits (Salary dependent on experience)
Location: Hybrid working consisting of remote working and flexibility required to work 1 day per week in the Head Office – Stevenage, Hertfordshire.
- Do you thrive on a challenge, are flexible and are a great multi-tasker?
- Are you an exceptional administrator with experience in school governance?
- Or are you looking to build a career supporting school governance?
If the answer is yes, why not come and join Herts for Learning Ltd where you can join an established team supporting governors, trustees and clerks.
In this role you will be the primary point of contact for the training service and will work closely with the Training Lead to support with the management and smooth running of the service. In doing so you will come into contact with a wide variety of people including governors, trustees, school leaders and clerks, who you will need to build long lasting customer relationships with.
As this is a customer centric role it is vital that you have excellent communication skills and be passionate about delivering a high level of customer service. The role will require the successful candidate (once fully inducted) to be pro-active, self-led, well organised and able to use own initiative in line with the annual training workplan.
As part of this role, you will also need to administer training charges, ensuring invoicing of schools is accurate and timely and support work relating to the financial year end. This role would suit someone with experience or a strong understanding of school governance, this is desirable but not essential for the right candidate who is willing to learn.
The successful candidate will be required to work FT 37 hours over 5 days, ideally 9am – 5pm. You will also need to work remotely to occasionally support training events with time off in lieu.
If you are up to the challenge, then why not come and join the Governance Team at Herts for Learning Ltd (HfL).
Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. This consists of remote working and 1 day per week in our Head Office in Stevenage, Hertfordshire. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.
For an informal discussion regarding the role please email Hollie Common (Training Lead) at firstname.lastname@example.org
To apply, email email@example.com with a detailed CV along with a supporting statement to include responses to the following questions:
- Detail the range of customer queries you have managed/ processed in the past?
- What does ‘delivering excellent customer service’ mean to you?
- What experience do you have of working individually and with others?
- Scenario: You start your morning’s work and realise you have quite a few unread emails to action, plus a busy diary of meetings, schools to invoice and admin tasks diarised to complete. How will you manage your day?
As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms.
For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above.
We would love to hear from you.
Closing Date: Monday 20th June at 9am
Telephone Interview Date: Thursday 23rd June 2022
Interview Date: Tuesday 28th June via Microsoft Teams
HfL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
HfL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-Racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HfL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010.
To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.
Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.